Help Desk

 

WHAT IS YOUR EXCHANGE AND RETURN POLICY?

Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact support@hairygents.com. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return.

 

HOW SOON BEFORE YOU SHIP MY ORDER?

After you place an order with us, please allow 1-2 business days for us to ship your order.

Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.

 

DO YOU SHIP TO INTERNATIONAL COUNTRIES?

Yes, we do ship to international countries. We have received and fulfilled orders from 6 different continents and many different countries. The list of locations that we ship to can be accessed in the drop down menu at checkout.

 

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

You should receive an email confirmation once the order ships from our warehouse. Domestic orders should include tracking information, including the tracking URL for you to easily reference. International orders will only have tracking information if you opted for Tracked & Signed Shipping. You may also reach out to support@hairygents.com for more questions regarding the status of your order.

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